Refunds & Exchanges

Don't like it? No problem. If you'd like to return your dress for another or you want your money back, that's cool. You'll have 10 working days to return your dress to us in the same condition you received it with the tags still on.* 

We're always happy to help so will do our best to liaise with customers to meet them somewhere mutually convenient for pick up. However, it is ultimately the customers responsibility that the garment is returned to Vilavil within the 10-day period. We will definitely offer you options to make this possible. 

As Vilavil is a seasonal pop-up store, we can't afford to give more time for returns as our sales period is just a few months of the year. We hope you understand where we're coming from on this one.

*Vilavil reserves the right to refuse a return or exchange if the garment has been worn or damaged.